Frequently Asked Questions
· How do I sign up?
· What dangerous goods classes and/or divisions are available?
· How can I update my account profile?
· How do I retrieve a forgotten or lost password?
· Can I print my declaration with the red borders?
| Q. |
How do I sign up? |
| A. |
Customers may either sign up through our online registration form by clicking here, or by calling our office at 1-609-860-0300
and speaking with a sales representative to create an account to begin dangerous goods declarations. |
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| Q. |
What dangerous goods classes and/or divisions are available? |
| A. |
ShipHazmat.net offers all dangerous goods classes and divisions under IATA and ICAO regulations for air transportation
with the exception of Class 7 Radioactive materials. Purchasing an account as a per-click or a monthly fee entitles customers access to all
proper shipping names except those classified as Class 7 or any of its sub-classes. |
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| Q. |
How can I update my account profile? |
| A. |
Customers may log in with their personal account information and update their company profiles via the "Accounting" link
provided on the home page after logging in. Please note that only the Master user of an account may update profile information and all regular
users of that account will share the same profile information. |
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| Q. |
How do I retrieve a forgotten or lost password? |
| A. |
At this time, customers must contact our office at 1-609-860-0300 and speak with a technical assistant to retrieve
lost or forgotten passwords. You may be asked to verify your account information, so please have that information available when you contact
us. We apologize for this inconvenience. |
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| Q. |
Can I print my declaration with the red borders? |
| A. |
Yes. If you have a color inkjet or laser printer, you can print Shipper's Declarations with the red borders. In order to
print with the red borders, you need to adjust the margins of the paper to 0.25 inches on all sides. Make sure you are using Letter sized paper
at 8.5 x 11 inches. The header and footer must be blank. Paper orientation must be set to "Portrait". |
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Payment
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Payment Options |
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Customers can pay with any major credit card such as Visa, MasterCard, American Express or Discover. |
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Technical Support
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Web browser requirements |
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Customers must have at least a dial-up connection to the Internet, a Microsoft Internet Explorer 5.0+ or
compatible Web browser (this does not include the America Online® browser), JavaScript and ActiveX plug-ins enabled,
and cookies enabled. |
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Report a technical problem |
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To report a technical problem with the ShipHazmat.net application, please contact our office at 1-609-860-0300 and speak with a technical
representative. You may be asked to verify your account information and divulge information regarding your shipment, so please have this information available
when you call. |
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Report a regulation error |
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To report an error in the application regarding IATA/ICAO regulations, please contact our office at 1-609-860-0300 and speak with a technical
representative. You may be asked to verify your account information and divulge information regarding your shipment, so please have this information available
when you call. |
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Contact Us
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via Standard Mail |
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Bureau of Dangerous Goods, Ltd.
Attn: Information Technology Department
4 Corporate Drive, Bldg 4 Suite D
Cranbury, NJ 08512
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via Phone |
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Tel: 609-860-0300
Toll Free: 800-367-1879
Fax: 609-860-8381
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